2017.07.27 【重要通知】麗星郵輪寶瓶星號 7/30 基隆出發航次 行程異動

重  要  通  知

各位親愛的乘客:

 

因受颱風尼莎影響並基於安全理由,麗星郵輪寶瓶星號原訂7月30日(週日)由基隆出發之四天三夜宮古島那霸雙嬉假期更改為7月31日(週一)出發三天兩夜宮古島假期。

 

航程變更時間如下:

星期

目的地

抵達

登船

關閘

出發

7/31 (一)

基隆

 

1900

2030

2200

8/1 (二)

宮古島

1200(1300)

--

--

2200(2300)

8/2 (三)

基隆

1600

 

 

 

() 為當地時間

 

針對此次航程變更,麗星郵輪提供下列方案供受影響旅客選擇:

 

  □ 照常出發 — 搭乘7月31日(週一)出發之三天二夜宮古島假期

l   退還四天三夜宮古島那霸雙嬉假期與三天二夜宮古島假期之艙房差價

l   退還港務費新台幣300元之差價( 2000元- 1700元)

l   退還已付費之那霸岸上觀光費用

l   受影響旅客將獲得每間艙房每晚新台幣1000元餐飲零用金。

 

□  延期出發(如已選擇照常出發之旅客不可再選擇此項)

●受影響之旅客可以改乘2017年10月27日前麗星郵輪旗下任何郵輪之4天3夜航次(不適用旺季航次),請於本函發出日期30天內聯絡原報名單位,使用原報名優惠方案、住宿相同等級艙房(需視當時訂房狀況而定)重新預訂行程。

●如新預訂航次之港務費比原報名航次高,旅客必須補回港務費差價。

●受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

●如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

●雲尊會會員請致電客戶服務熱線查詢並作出延期出發安排。*

 

□  取消行程(如已選擇照常出發或延期出發之旅客不可再選擇此項)

●旅客可選擇取消航程,並可將已支付的艙房費、港務費、旺季附加費和岸上觀光費用(如適用)在內的全部費用轉換為信用額度。在此航次取消日起6個月內,旅客可使用此信用額度購買麗星郵輪旗下任何郵輪航線。請於本函發之日起30天內聯絡原報名單位辦理。

●如新預訂航次之艙房費比原報名航次高,旅客必須補回艙房費差價。

●受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

●如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

●以積分或參加優惠計畫換房之受影響會員可獲退回積分/貨幣。

 

麗星郵輪致力為旅客提供優質郵輪體驗。對以上方案如有任何問題,請與原報名單位聯絡查詢其他選擇。

 

*雲尊會會員請致電以下客戶服務熱線查詢並作出選擇安排:

中國:   +86 4001 203 233

香港:   +852 2110 3838

臺灣:   +886 2 2175 9590

新加坡:   +65 6220 7801

馬來西亞:  +60 3 2302 1388 (吉隆玻)

               +60 3 2302 1388 (檳城)

電郵:   mccenq@resortsworldatsea.com


麗星郵輪重申旅客及船員的安全及舒適一直是我們的首要原則。請注意以上潛在航程變更是本公司根據母港/停靠港當地之天氣報告而決定,我們將繼續留意天氣變化,並將最新消息通知旅客及船員。假如不穩定天氣持續影響,本公司亦不排除再次更改行程之可能。有關條款及細則詳情,請參考行程的訂位確認單。

 

Important Notice

Dear Guests,

 

Due to Tropical Storm NESAT, SuperStar Aquarius’ 3N cruise to Miyakojima and Naha original scheduled to depart on 30 July 2017 will be changed to a 2N cruise to Miyakojima departing on 31 July 2017.

 

The revised schedule is as follows:

Date

Port

Arrival Time

Boarding Time

Gate Close

Departure Time

31 July 2017

Keelung

-

1900

2030

2200

1 August 2017

Miyakojima

1200 (1300)

-

-

2200 (2300)

2 August 2017

Keelung

1600

-

-

-

() local time

 

Star Cruises will offer the following options for all affected passengers:

 

o     Continue Cruise

·         Affected passengers may choose to continue cruise with the revised 2N schedule.

·         Refund of cabin fare difference between a 4D3N Miyakojima/Naha cruise and a 3D2N Miyakojima cruise.

·         Refund of difference between port charges of NTD300 (NTD2,000 – NTD1,700)

·         Refund of shore excursion fee (if any).

·         Affected passengers will be entitled to an onboard credit of NTD1000 per night per cabin.

 

o     Delay Cruise (Not available if Option 1 - Continue Cruise above is already chosen).

·         Alternatively, affected passengers can transfer to another Star Cruises’ 3-Night itinerary departing until 27 October 2017 (not including peak season itineraries). Please contact your original travel office or agency within 30 days of this Notice for available options. Booking conditions, cabin category, type of booking remain the same as the original cruise package with no amendment fees (Subject to cabin availability).

·         If the port charge is higher than original cruise, the passenger will be required to top up the price difference.

·         Affected passengers will be entitled to an onboard credit of NTD500 per night per cabin.

·         Administrative fee shall apply for any change(s) to passenger name or departure.

·         For Genting Rewards members, please contact customer service through the membership hotlines below for re-booking options and assistance*

o     Cancellation (Not available if Option 1 - Continue Cruise or Option 2 – Delay Cruise above is already chosen).

·         Alternatively, affected passengers may choose to cancel their booking and receive a credit letter for the full amount of their cruise (Paid Cabin Fare + Paid Port Charges + Paid Holiday Surcharge + Paid Shore Excursion fee, as applicable) to be redeemed on any Star Cruises itinerary within 6 months of the cancellation. You may contact your original travel office or agency within 30 days of this Notice for the arrangements (Not available if Option 1 - Delay Cruise above is already chosen).

·         If the new cruise fare is higher than the credit letter, the passenger will be required to top up the price difference.

·         Affected passengers will be entitled to an onboard credit of NTD500 per night per cabin.

·         Administrative fee shall apply for any change(s) to passenger name or departure.

·          For affected Genting Rewards members who are sailing using Genting Points or cabin promotion, Genting Points/Cruise Credit(s) will be refunded.*

 

Star Cruises strives to ensure the best cruise experience for our guests. If the above choices are not suitable for your situation, you are welcome to contact your original travel office or agency to explore other alternatives available.

 

*For Genting Rewards members, please contact customer service through the membership hotlines for assistance.

China:               +86 4001 203 233

Hong Kong:      +852 2110 3838

Taiwan:             +886 2 2175 9590

Singapore:        +65 6220 7801

Malaysia:  +60 3 2302 1388 (Kuala Lumpur)

Email:              mccenq@resortsworldatsea.com

                +60 3 2302 1388 (Penang)

 

 

Star Cruises would like to reiterate that the safety of our guests and crew is our top priority. Please note that the change to our current itinerary is based on local weather advisory reports and the new itinerary is subject to further change owing to prevailing weather conditions. Kindly refer to the terms and conditions of the Ticket Contract (Passage Contract) on your booking confirmation.

 

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