2017.10.17 【重要通知】麗星郵輪寶瓶星號10/18基隆出發航次行程異動

各位親愛的旅客:

 

因受輕度颱風蘭恩影響並基於安全理由,麗星郵輪寶瓶星號原訂10月18日(周三)由基隆出發之三天兩夜石垣島假期及10月20日(周五)由基隆出發之歡樂海洋假期將更改為10月18日(周三)出發之五天四夜香港假期。

 

航程變更時間如下:

星期

目的地

抵達

登船

關閘

出發

10/18 (三)

基隆

--

1900

2030

2200

10/19 (四)

海上巡遊

--

--

--

--

10/20 (五)

香港

0800

--

--

2359

10/21 (六)

海上巡遊

--

--

--

--

10/22 (日)

基隆

1100

--

--

--

() 為當地時間

 

針對此次航程變更,麗星郵輪提供下列方案供受影響旅客選擇:

 

□  如期出發 — 搭乘10月18日(週三)出發之五天四夜香港假期

l   每位旅客無須加收額外艙房費用。

l   每位旅客需繳交新台幣1000元之香港港務費。

l   退還已付費之石垣島岸上觀光費用。

l   選擇此方案旅客,請於10月18日(週三)上午10:00前告知原報名付費之單位,逾期恕不受理。

 

□   延期出發(如已選擇照常出發之旅客不可再選擇此項)

l   受影響之旅客可以改乘2018年3月30日前麗星郵輪旗下任何郵輪之3天2夜航次(不適用旺季航次),請於本函發出日期30天內聯絡原報名單位,使用原報名優惠方案、住宿相同等級艙房(需視當時訂房狀況而定)重新預訂行程。

l    如新預訂航次之港務費比原報名航次高,旅客必須補回港務費差價。

l    受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

l    如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

l    雲尊會會員請致電客戶服務熱線查詢並作出延期出發安排。*

 

 

□  取消行程(如已選擇照常出發或延期出發之旅客不可再選擇此項)

l   旅客可選擇取消航程,並可將已支付的艙房費、港務費、旺季附加費和岸上觀光費用(如適用)在內的全部費用轉換為信用額度。在此航次取消日起6個月內,旅客可使用此信用額度購買麗星郵輪旗下任何郵輪航線。請於本函發之日起30天內聯絡原報名單位辦理。

l   如新預訂航次之艙房費比原報名航次高,旅客必須補回艙房費差價。

l   受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

l   如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

l   以積分或參加優惠計畫換房之受影響會員可獲退回積分/貨幣。

 

中國:

+86 4001 203 233

香港:

+852 2110 3838

臺灣:

+886 2 2175 9590

新加坡:

+65 6220 7801

馬來西亞:

+60 3 2302 1388 (吉隆坡)

+60 3 2302 1388 (檳城)

電郵:

mccenq@resortsworldatsea.com

 

麗星郵輪致力為旅客提供優質郵輪體驗。麗星郵輪重申旅客及船員的安全及舒適一直是我們的首要原則。請注意以上潛在航程變更是本公司根據母港/停靠港當地之天氣報告而決定,我們將繼續留意天氣變化,並將最新消息通知旅客及船員。此行程變更如造成您的不便,我們深感抱歉。

 

有關條款及細則詳情,請參考行程的訂位確認單。

 

Important Notice

 

Dear Guests,

 

Due to adverse weather conditions caused by severe tropical storm Lan, SuperStar Aquarius’ 3D2N Ishigaki cruise departing on 18 October 2017 (Wednesday) and 3D2N Yonaguni cruise departing on 20 October 2017 (Friday) will be revised to a 5D4N cruise to Hong Kong departing on 18 October 2017 (Wednesday) for safety reasons.

 

The revised itinerary as follows:

Date

Destination

Arrival

Boarding

Gate close

Departure

18 Oct (Wed)

Keelung

--

1900

2030

2200

19 Oct (Thu)

High Seas

--

--

--

--

20 Oct (Fri)

Hong Kong

0800

--

--

2359

21 Oct (Sat)

High Seas

--

--

--

--

22 Oct (Sun)

Keelung

1100

--

--

--

( ) local time

 

Taking into account of this change, Star Cruises will offer the following options for all affected passengers:

 

o   Continue Cruise on 18 Oct on the revised 5D4N Hong Kong itinerary

·         Guests are required to hold a valid “Mainland Travel Permit for Taiwan Residents” or ask your travel agent to arrange a “Pre-arrival Registration for Taiwan Residents”

·         NTD 1000 will be collected for Hong Kong port charges

·         Refund of paid Ishigaki shore excursion.

·         Please contact your original travel office or agency by 10:00 am on 18 October 2017 for booking of the revised itinerary.

 

o   Delay Cruise (not available if Option 1 - continue cruise is chosen)

·         Affected passengers can transfer to another Star Cruises’ 3D2N itinerary departing until 30 March 2018 (not applicable to peak season sailing). Please contact your original travel office or agency within 30 days of this Notice for available options. Booking conditions, cabin category, type of booking remain the same as the original cruise package (Subject to cabin availability).

·         If the new cruise’s port charges are higher than the original, the passenger will be required to top up the price difference.

·         Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·         Administrative fee shall apply for any change(s) to passenger name.

·         For Genting Rewards members, please contact customer service through the membership hotlines below for assistance*

 

o   Cancellation (Not available if Option 1 – Continue Cruise or Option 2 - Delay Cruise above is already chosen).

·         Alternatively, affected passengers may choose to cancel their booking and receive a credit letter for the full amount of their cruise (Paid Cabin Fare + Paid Port Charges + Paid Holiday Surcharge + paid shore excursion fee, as applicable) to be redeemed on any Star Cruises itinerary within 6 months of the cancellation. You may contact your original travel office or agency within 30 days of this Notice for the arrangements.

·         If the new cruise fare is higher than the credit letter, the passenger will be required to top up the price difference.

·         Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·         Administrative fee shall apply for any change(s) to passenger name or departure.

·         For affected Genting Rewards members who are sailing using Genting Points or cabin promotion, please contact our customer service hotline for the refund arrangement of Genting Points/Cruise Credit(s)*.

 

*For Genting Rewards members, please contact customer service through the membership hotlines for assistance.

China:

+86 4001 203 233

Hong Kong:

+852 2110 3838

Taiwan:

+886 2 2175 9590

Singapore:

+65 6220 7801

Malaysia:

+60 3 2302 1388 (Kuala Lumpur)

Email:

mccenq@resortsworldatsea.com

 

+60 3 2302 1388 (Penang)

 

       

# # # # #

 

The safety and comfort of our passengers and crew are our primary concern and Star Cruises strives to ensure the best cruise experience for our guests. Please note that the change to our current itinerary is based on local weather advisory reports. We will continue to monitor the weather conditions and update our crew and passengers accordingly. We apologize for any inconvenience caused due to this change in schedule.  

 

Kindly refer to the terms and conditions of the Ticket Contract (Passage Contract) on your booking confirmation.

 

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