2017.10.21 【重要通知】麗星郵輪寶瓶星號10/22基隆出發航次行程異動

     

親愛的旅客:

因受颱風蘭恩之影響,日本氣象部門對宮古島附近海域發出持續性強風預警。基於安全理由,麗星郵輪寶瓶星號原訂10月22日(周日)由基隆出發之四天三夜那霸-宮古島假期將被迫更改為四天三夜那霸假期。

 

航程變更時間如下:

星期

目的地

抵達

登船

關閘

出發

10/22 (日)

基隆

--

1400

1530

1700

10/23 (一)

那霸

1600 (1700)

--

--

--

10/24 (二)

那霸

--

--

--

1400 (1500)

10/25 (三)

基隆

1600

--

--

--

() 為當地時間

 

鑒於此次因天氣原因的航次變更,麗星郵輪誠摯為受此影響的旅客提供下列方案:

                                                      

□  如期出發 - 搭乘10月22日出發之四天三夜那霸假期

l   選擇如期出發的旅客將獲得每間艙房每晚新台幣500元餐飲零用金。

l   旅客將獲退還已付費之宮古島岸上觀光費用。

l   選擇此方案旅客,請於10月22日(週日)上午10:00前告知原報名付費之單位,逾期恕不受理。

 

□   延期出發(如已選擇如期出發之旅客不可再選擇此項)

l   受影響之旅客可以改乘2018年03月30日前麗星郵輪旗下任何郵輪之4天3夜航次(不適用旺季航次),請於本函發出日期30天內聯絡原報名單位,使用原報名優惠方案、住宿相同等級艙房(需視當時訂房狀況而定)重新預訂行程。

l    如新預訂航次之港務費比原報名航次高,旅客必須補回港務費差價。

l    受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

l    如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

l    雲尊會會員請致電客戶服務熱線查詢並作出延期出發安排。*

 

 

□  取消行程(如已選擇如期出發或延期出發之旅客不可再選擇此項)

l   旅客可選擇取消航程,並可將已支付的艙房費、港務費、旺季附加費和岸上觀光費用(如適用)在內的全部費用轉換為信用額度。在此航次取消日起6個月內,旅客可使用此信用額度購買麗星郵輪旗下任何郵輪航線。請於本函發之日起30天內聯絡原報名單位辦理。

l   如新預訂航次之艙房費比原報名航次高,旅客必須補回艙房費差價。

l   受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

l   如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

l   以積分或參加優惠計畫換房之受影響會員可獲退回積分/貨幣。

 

 

*雲尊會會員請致電以下客戶服務熱線查詢:

中國:

+86 4001 203 233

香港:

+852 2110 3838

臺灣:

+886 2 2175 9590

新加坡:

+65 6220 7801

馬來西亞:

+60 3 2302 1388 (吉隆坡)

+60 3 2302 1388 (檳城)

電郵:

mccenq@resortsworldatsea.com

 

麗星郵輪致力為旅客提供優質郵輪體驗。麗星郵輪重申旅客及船員的安全及舒適一直是我們的首要原則。請注意以上航程變更是本公司根據母港/停靠港當地之天氣報告而決定,我們將繼續留意天氣變化,並將最新消息通知旅客及船員。此行程變更如造成您的不便,我們深感抱歉。

 

有關條款及細則詳情,請參考行程的訂位確認單。

 

Important Notice

 

Dear Guests,

 

Due to continued strong winds associated with Typhoon Lan and advisory reports issued by Japanese authorities in regards to Miyakojima, SuperStar Aquarius’ 4D3N Naha/Miyakojima cruise departing on 22 October 2017 (Sunday) will be revised to a 4D3N cruise to Naha for safety reasons.

 

The revised itinerary as follows:

Date

Destination

Arrival

Boarding

Gate close

Departure

22 Oct (Sun)

Keelung

--

1400

1530

1700

23 Oct (Mon)

Naha

1600 (1700)

--

--

--

24 Oct (Tue)

Naha

--

--

--

1400 (1500)

25 Oct (Wed)

Keelung

1600

--

--

--

( ) local time

 

For this change of itinerary, Star Cruises will offer the following options for all affected passengers:

 

o   Continue Cruise on the revised 4D3N Naha itinerary

·       Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·       Refund of paid Miyakojima shore excursion.

·       Please contact your original travel office or agency by 10:00 am on 22 October 2017 for booking of the revised itinerary.

 

o   Delay Cruise (not available if Option 1 - continue cruise is chosen)

·       Affected passengers can transfer to another Star Cruises’ 4D3N itinerary departing until 30 March 2018 (not applicable to peak season sailing). Please contact your original travel office or agency within 30 days of this Notice for available options. Booking conditions, cabin category, type of booking remain the same as the original cruise package (Subject to cabin availability).

·       If the new cruise’s port charges are higher than the original, the passenger will be required to top up the price difference.

·       Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·       Administrative fee shall apply for any change(s) to passenger name.

·       For Genting Rewards members, please contact customer service through the membership hotlines below for assistance*

 

 

 

o   Cancellation (Not available if Option 1 – Continue Cruise or Option 2 - Delay Cruise above is already chosen).

·       Alternatively, affected passengers may choose to cancel their booking and receive a credit letter for the full amount of their cruise (Paid Cabin Fare + Paid Port Charges + Paid Holiday Surcharge + paid shore excursion fee, as applicable) to be redeemed on any Star Cruises itinerary within 6 months of the cancellation. You may contact your original travel office or agency within 30 days of this Notice for the arrangements.

·       If the new cruise fare is higher than the credit letter, the passenger will be required to top up the price difference.

·       Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·       Administrative fee shall apply for any change(s) to passenger name or departure.

·       For affected Genting Rewards members who are sailing using Genting Points or cabin promotion, please contact our customer service hotline for the refund arrangement of Genting Points/Cruise Credit(s)*.

 

Please confirm your option by marking the appropriate box “” with √ and supplying the requested information below:

 

 

*For Genting Rewards members, please contact customer service through the membership hotlines for assistance.

China:

+86 4001 203 233

Hong Kong:

+852 2110 3838

Taiwan:

+886 2 2175 9590

Singapore:

+65 6220 7801

Malaysia:

+60 3 2302 1388 (Kuala Lumpur)

Email:

mccenq@resortsworldatsea.com

 

+60 3 2302 1388 (Penang)

 

       

# # # # #

 

The safety and comfort of our passengers and crew are our primary concern and Star Cruises strives to ensure the best cruise experience for our guests. Please note that the change to our current itinerary is based on local weather advisory reports. We will continue to monitor the weather conditions and update our crew and passengers accordingly. We apologize for any inconvenience caused due to this change in schedule.  

 

Kindly refer to the terms and conditions of the Ticket Contract (Passage Contract) on your booking confirmation.

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