2017.10.28 【重要通知】麗星郵輪寶瓶星號10/31基隆出發航次行程異動

因近日那霸天氣因素導致那霸港泊位擁擠,麗星郵輪「寶瓶星號」2017年10月31日(週二)由基隆出發之四天三夜沖繩那霸-中城港假期,被迫改為四天三夜中城港假期。

 

相關行程更改內容如下:

星期

停靠港口

抵港時間

離港時間

10月31日(二)

基隆

-

1400

11月1日(三)

中城港

1600 (1700)

-

11月2日(四)

中城港

-

1400 (1500)

11月3日(五)

基隆

1700

-

 

()為當地時間

 

針對此次航程變更,麗星郵輪提供下列方案供受影響旅客選擇:

o 如期出發 - 搭乘2017年10月31日之4天3晚中城港假期

l   退還已付費之那霸岸上觀光費用。

l   受影響旅客將獲得每間艙房每晚新台幣500元餐飲零用金。

 

o 更改出發日期(如已選擇如期出發之旅客不可再選擇此項)

l   受影響之旅客可以改乘2018年3月30日前出發之麗星郵輪「寶瓶星號」之四天三夜航程(不適用旺季航次),使用原報名優惠方案、住宿相同等級艙房(需視當時訂房狀況而定)重新預訂行程。請於本函發出日期30天內聯絡原報名單位,使用原報名優惠方案、住宿相同等級艙房(需視當時訂房狀況而定)重新預訂行程。

l   如新預訂航次之港務費比原報名航次高,旅客必須補回港務費差價。

l   受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

l   如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

l   雲尊會會員請致電客戶服務熱線查詢並作出延期出發安排。*

 

 

o  取消行程(如已選擇更改出發日期之旅客不可再選擇此項)

l   旅客可選擇取消航程,並可將已支付的艙房費、港務費、旺季附加費和岸上觀光費用(如適用)在內的全部費用轉換為信用額度。在此航次取消日起6個月內,旅客可使用此信用額度購買麗星郵輪旗下任何郵輪航線。請於本函發之日起30天內聯絡原報名單位辦理。

l   如新預訂航次之艙房費比原報名航次高,旅客必須補回艙房費差價。

l   受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

l   如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

l   以積分或參加優惠計畫換房之受影響會員可獲退回積分/貨幣。

感謝您的理解及合作。我們致力為旅客提供優質郵輪體驗。麗星郵輪重申旅客及船員的安全及舒適一直是我們的首要原則。此行程變更如造成您的不便,我們深感抱歉。

 

有關條款及細則詳情,請參考行程的訂位確認單。

 

SuperStar Aquarius’ 4D3N Naha/Nakagusuku cruise departing from Keelung on 31 October 2017 (Tuesday) has been revised to a 4D3N Nakagusuku cruise due to berth congestion in Naha caused by recent adverse weather conditions.

 

The revised scheduled as per below:

Date

Port

Arrival Time

Departure Time

31/10 (Tuesday)

Keelung

--

14:00

1/11 (Wednesday)

Nakagusuku

1600 (1700)

--

2/11 (Thursday)

Nakagusuku

--

1400 (1500)

3/11 (Friday)

Keelung

17:00

--

() local time

 

In view of this change of itinerary, Star Cruises will offer the following for affected passengers:

 

Cruise with the revised 4D3N Nakagusuku itinerary departing 31 October 2017 (Tuesday)

·       Refund of paid Naha shore excursion fee (if any) and port charges.

·       Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

 

o   Delay Cruise (not available if Option 1 - continue cruise is chosen)

·       Affected passengers can transfer to another Star Cruises’ 4D3N itinerary departing until 30 March 2018 (not applicable to peak season sailing). Please contact your original travel office or agency within 30 days of this Notice for available options. Booking conditions, cabin category, type of booking remain the same as the original cruise package (Subject to cabin availability).

·       If the new cruise’s port charges are higher than the original, the passenger will be required to top up the price difference.

·       Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·       Administrative fee shall apply for any change(s) to passenger name.

·       For Genting Rewards members, please contact customer service through the membership hotlines below for assistance*

 

o   Cancellation (Not available if Option 1 – Continue Cruise or Option 2 - Delay Cruise above is already chosen).

·       Alternatively, affected passengers may choose to cancel their booking and receive a credit letter for the full amount of their cruise (Paid Cabin Fare + Paid Port Charges + Paid Holiday Surcharge + paid shore excursion fee, as applicable) to be redeemed on any Star Cruises itinerary within 6 months of the cancellation. You may contact your original travel office or agency within 30 days of this Notice for the arrangements.

·       If the new cruise fare is higher than the credit letter, the passenger will be required to top up the price difference.

·       Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·       Administrative fee shall apply for any change(s) to passenger name or departure.

·       For affected Genting Rewards members who are sailing using Genting Points or cabin promotion, please contact our customer service hotline for the refund arrangement of Genting Points/Cruise Credit(s)*.

 

 

*For Genting Rewards members, please contact customer service through the membership hotlines for assistance.

China:              +86 400 888 7798

Hong Kong:     +852 2377 2262

Taiwan:   +886 2 21759550

Singapore:       +65 6220 7889

Malaysia: +60 3 2302 1398

 

 

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We would like to apologize for any inconvenience this change of schedule may cause. Kindly refer to the terms and conditions of the Ticket Contract (Passage Contract) on your booking confirmation.

 

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