2018.01.19 【重要通知】麗星郵輪處女星號2018年3月3日之航程取消

各位親愛的旅客:

 

因航程調整,麗星郵輪「處女星號」原訂2018年3月3日出發之航程將會取消。

 

感謝您的理解及合作。我們致力為旅客提供優質郵輪體驗。此行程變更如造成您的不便,我們深感抱歉。

 

針對此次航程變更,麗星郵輪提供下列方案供受影響旅客選擇:

□  更改出發日期

l 受影響之旅客可以改乘2018年3月8日至5月27日前出發之麗星郵輪「處女星號」之原天數航程(4月2日除外),使用原報名優惠方案、住宿相同等級艙房(需視當時訂房狀況而定)重新預訂行程。

l 請於2018年1月31日前聯絡原報名單位預訂新航次。

l 如新預訂航次之港務費比原報名航次高,旅客必須補回港務費差價。

l 受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元船上消費零用金。

l 雲尊會會員請致電會員服務熱線查詢並作出延期出發安排。*

 

□  取消行程(如已選擇更改出發日期之旅客不可再選擇此項)

●旅客可選擇取消航程,並可將已支付的艙房費、港務費、旺季附加費和岸上觀光費用(如適用)在內的全部費用轉換為信用額度。在此航次取消日起6個月內,旅客可使用此信用額度購買麗星郵輪旗下任何郵輪航線。請於本函發出之日期起30天內聯絡原報名單位辦理。

●如新預訂航次之艙房費比原報名航次高,旅客必須補回艙房費差價。

●受影響旅客參加新航次時將獲得每間艙房每晚新台幣500元餐飲零用金。

●如重新預訂航次之旅客名稱有變,本公司將收取行政手續費。

●以積分或參加優惠計畫換房之受影響會員可獲退回積分/貨幣。

 

 

 

請致電以下熱線查詢:

雲尊會會員

中國:              +86 4001 203 233

香港:              +852 2110 3838

臺灣:              +886 2 2175 9590

新加坡:          +65 6220 7801

馬來西亞:      +60 3 2302 1388 (吉隆坡)

                        +60 3 2302 1388 (檳城)

電郵:       mccenq@resortsworldatsea.com

雲頂郵輪票務處

香港:              +852 2317 7711

檳城:              +604 2628388

新加坡:          +65 6223 0002

 

顧客服務熱線

中國:              +86 20 400 881 0348 

香港:              +852 2317 7711

新加坡:          +65 6223 0002

菲律賓:          +632 836 6080

馬來西亞:      +603 2302 1288 (吉隆坡)

                        +604 263 1128  (檳城)

電郵:      reservations.cn@gentingcruiselines.com

*透過旅行社報名之旅客,請與原報名旅行社聯絡。

 

有關條款及細則詳情,請參考行程的訂位確認單。

 

 

Dear Guests,

 

Please be informed that SuperStar Virgo’s cruise originally scheduled to depart on 3 March 2018 has been cancelled due to a change in operations.

 

Star Cruises strives to ensure the best cruise experience for our guests and would like to apologize for any inconvenience caused due to this cancellation. 

 

Star Cruises will offer the following options for all affected passengers:

 

o   Delay Cruise

·         Affected passengers can transfer to another SuperStar Virgo’s itinerary of the same duration departing between 8 March 2018 and 27 May 2018 (excluding 2 April departure). Booking conditions, cabin category, type of booking remain the same as the original cruise (subject to cabin availability).

·         Please contact your original travel office or agency by 31 January 2018 for available options.

·         If the port charges of the new cruise are higher than the original, the passenger will be required to top up the price difference.

·         Affected passengers will be entitled to an on board credit of NTD500 per night per cabin.

·         For Genting Rewards members, please contact customer service through the membership hotlines below for assistance*

 

o   Cancellation (Not available if Option 1 - Delay Cruise above is already chosen).

·         Alternatively, affected passengers may choose to cancel their booking and receive a credit letter for the full amount of their cruise (Paid Cabin Fare + Paid Port Charges + Paid Holiday Surcharge + paid shore excursion fee, as applicable) to be redeemed on any Star Cruises itinerary within 6 months of the cancellation. You may contact your original travel office or agency within 30 days of this Notice for the arrangements.

·         If the new cruise fare is higher than the credit letter, the passenger will be required to top up the price difference.

·         Affected passengers will be entitled to a dining credit of NTD500 per night per cabin.

·         Administrative fee shall apply for any change(s) to passenger name.

·         For affected Genting Rewards members who are sailing using Genting Points or cabin promotion, please contact our customer service hotline for the refund arrangement of Genting Points/Cruise Credit(s)*.

 

 

Please contact our hotlines for assistance:

Genting Rewards members

China:               +86 4001 203 233

Hong Kong:      +852 2110 3838

Singapore:        +65 6220 7801

Taiwan:             +886 2 2175 9590

Malaysia:          +60 3 2302 1388 (Kuala Lumpur)

                        +60 3 2302 1388 (Penang)

Email:      mccenq@resortsworldatsea.com

Genting Cruise Lines reservation counters

Hong Kong:      +852 2317 7711

Penang:           +604 2628388   

Singapore:       +65 6808 2288

 

General Customer Services

China:               +86 20 400 881 0348 

Hong Kong:      +852 2317 7711

Singapore:       +65 6223 0002

Philippines:      +632 836 6080

Malaysia:          +603 2302 1288 (Kuala Lumpur)

                        +604 263 1128 (Penang)

Email:      reservations.en@gentingcruiselines.com

*Guests booked via travel agents: please contact your respective travel agencies for assistance.

 

# # # # #

 

Kindly refer to the terms and conditions of the Ticket Contract (Passage Contract) on your booking confirmation.

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